Last Updated: January 9, 2026

Welcome to Informed Endings. By engaging in my services, you agree to the following terms and conditions. These policies ensure a clear, professional, and supportive relationship as we navigate your healthcare journey together.

1. Professional Scope of Practice

Veronica Phipps is a Board-Certified Nurse Practitioner. However, through this independent advocacy practice, I do not provide primary medical care, clinical diagnosis, or medical treatment. * Advocacy vs. Treatment: My services are strictly limited to healthcare navigation, medical record reconciliation, patient advocacy, and end-of-life consulting.

• No Provider-Patient Relationship: Engagement in these services does not establish a primary clinical provider-patient relationship. I do not prescribe medications, order clinical tests, or perform physical procedures.

• Consult Your Doctor: All information provided is for educational and advocacy purposes. You should always consult with your primary physician or attending medical team before making changes to your treatment plan.

2. Emergency Situations

Informed Endings is not an emergency service. If you or the person you are caring for is experiencing a medical emergency, you must call 911 or go to the nearest emergency room immediately. I am not available for urgent clinical interventions.

3. Payment and Fees

• Payment: Fees for services are due within 24 hours of the session.

• A La Carte Services: Additional fees for travel, extended record reviews (over 25 pages), or hospital wait times will be discussed and billed separately.

• Insurance: I am an independent, private-pay advocate. I do not bill insurance companies, Medicare, or Medicaid.

4. Cancellation and Refund Policy

• 24-Hour Rule: I require at least 24 hours’ notice for cancellations or rescheduling.

• Late Cancellations: Cancellations made with less than 24 hours' notice will be charged 50% of the service fee.

• No-Shows: Failure to show up for a scheduled Zoom or phone call without notice will result in the full fee being charged.

• Refunds: Once a clinical assessment or consultation has been completed, fees are non-refundable.

5. Confidentiality and Privacy

I uphold the highest standards of privacy. All medical records, personal information, and discussions are kept strictly confidential. I use HIPAA-compliant platforms for all digital communication and document storage.

• Note: I will only share information with your medical team or support system with your explicit written or verbal consent.

6. Travel Policy

In-person advocacy is available within a 10-mile radius of New York City. Clients are responsible for any hospital or clinic parking fees incurred during on-site advocacy.

7. Limitation of Liability

While I strive to provide the most accurate interpretation of medical data and provide expert navigation, I am not responsible for the clinical outcomes or the decisions made by your attending physicians or healthcare facilities.